Returns & Refunds Policy

This Returns & Refunds Policy describes the general rules that apply to eligible return and refund requests for purchases made through the JIMOK website.

1. How to Request a Return or Refund

To request a return or refund, please contact us and provide your order number and relevant details. We may request photos or other information to help evaluate the issue.

2. Eligibility

Eligibility may depend on the product condition, the reason for the request, and applicable laws. Returned items generally need to be in appropriate condition and include original packaging where reasonably possible.

3. Non-Returnable / Restricted Cases

• items with signs of misuse or abnormal handling;
• missing parts, accessories, or packaging;
• customized or final-sale items marked as non-returnable;
• returns restricted by hygiene/safety requirements or applicable law.

4. Return Shipping

Return shipping arrangements and costs may vary depending on the reason for return and your location, unless otherwise required by law.

5. Refunds

Approved refunds are generally issued to the original payment method. Processing time depends on your payment provider or bank.

6. Damaged / Defective / Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery so we can provide an appropriate solution.

7. Contact

Email: support@jimok.com